Refund and Cancellation Policy

This Refund and Cancellation Policy applies to subscriptions purchased for GullyHabits, a product owned and operated by Gully System Pvt. Ltd.

Please read this Policy before purchasing a subscription.

1. Free Trial

Eligible new users may use GullyHabits through a 14-day free trial.

• No payment details are required to begin the advertised trial.
• You will not be charged automatically when the trial ends.
• If you do not purchase a subscription, paid access will end when the trial expires.
• Because the complete product can be evaluated during the trial, users should assess its suitability before purchasing.

We may prevent repeated or abusive trial registrations.

2. Annual Subscription

The GullyHabits individual plan is priced at ₹999 for 12 months, plus applicable taxes, if any.

The final amount, subscription period and renewal arrangement will be displayed before payment.

Access begins after successful payment confirmation.

3. No Refunds After Purchase

Except where required by applicable law or expressly stated in this Policy, payments successfully completed for a GullyHabits subscription are:

• Final
• Non-refundable
• Non-transferable
• Not eligible for partial or prorated refunds

Refunds will not ordinarily be provided because:

• You changed your mind after purchasing
• You did not use the Service
• You used the Service only for part of the subscription period
• You forgot to cancel renewal before an authorised charge
• A feature did not meet a personal preference that could have been evaluated during the trial
• You deleted your account
• Your account was suspended or terminated for violating the Terms of Use
• You purchased another product or subscription by mistake without promptly notifying us

This Policy does not limit any refund, replacement or other remedy that must be provided under applicable law.

4. Exceptional Payment Issues

Contact us promptly if:

• The same transaction was charged more than once
• Payment was debited but the subscription was not activated
• An unauthorised transaction appears on your account
• An incorrect amount was charged
• We permanently discontinue the paid Service before your subscription ends
• Applicable law requires a refund or other remedy

We may request the transaction ID, payment date, registered email address, payment receipt and other reasonable verification.

Approved refunds, if any, will normally be returned to the original payment method. Processing time will depend on the bank or payment provider.

5. Cancelling Future Renewal

If automatic renewal is enabled, you may cancel the next renewal:

• Through your GullyHabits account settings, where available; or
• By emailing hello@gullyhabits.com

Cancellation must be completed before the renewal payment is processed.

Cancelling renewal means:

• No future renewal payment will be initiated by us after the cancellation takes effect
• Your current subscription remains active until its expiry date
• No partial refund is issued for the unused portion of the current period
• Your account will move to the applicable expired state when paid access ends

Deleting the application or stopping use of GullyHabits does not by itself cancel an active renewal mandate.

6. Manual Renewal

If automatic renewal is not enabled, the subscription will expire at the end of 12 months unless you manually purchase another subscription.

We may send reminders before expiry, but you remain responsible for renewing if you wish to continue.

7. Account Cancellation and Deletion

You may stop using GullyHabits or request account deletion at any time.

Account deletion:

• Does not create a right to a refund
• May permanently remove your goals, tasks and other content
• May not automatically cancel a payment mandate unless cancellation is separately completed
• Does not remove information we must retain for tax, accounting, fraud prevention or legal compliance

Before deleting your account, save any information you wish to retain.

8. Failed or Reversed Payments

If a payment fails, is reversed, is charged back or is identified as unauthorised or fraudulent, we may suspend or withdraw subscription access.

Bank, card, UPI or payment-provider fees imposed independently by third parties are not refundable by Gully System Pvt. Ltd.

9. Purchases Through Third Parties

If a subscription is purchased through an app store or another authorised third-party platform, its billing, cancellation and refund procedures may apply.

Refund requests for those purchases may need to be submitted directly to the relevant platform. Any mandatory consumer rights remain unaffected.

10. Pricing Changes

A pricing change will not affect the subscription period you have already paid for.

If the renewal price changes, the updated amount will be communicated or displayed before it applies, as required by law. You may cancel future renewal before the new charge is processed.

11. How to Request Assistance

For payment, cancellation or exceptional refund issues, contact:

Include:

• Your full name
• Registered email address
• Transaction or payment ID
• Payment date and amount
• Description of the issue
• Relevant screenshot or receipt, if available

We will review the request and respond within a reasonable period or within the time required by applicable law.

12. Policy Changes

We may update this Policy to reflect changes in pricing, payment methods, the Service or applicable law.

The Policy applicable to your transaction will be the version presented or available when you complete the purchase, subject to mandatory legal requirements.